CUSTOMER CARE: Kraft Curing Makes it Possible.
„The greatest asset of any company is its customers, because without customers there is no company’’.
Kraft Curing Systems has been living by this principle for over 25 years and is continuously working to offer the best customer service in the entire concrete industry and to revolutionise it.
“We have had a Kraft Curing System for the past five years. The
service technician training and support was great at commissioning
and has carried through for all these years. The consistent
performance of this system has allowed our business to remain
very successful throughout our projects.“
Andy Stedefort, MSE Precast
B.C. Canada
SERVICE EVERYWHERE
Kraft Curing’s range of services includes system commissioning, troubleshooting, remote service, and on-site maintenance and service. With more than 1700 units delivered worldwide, Kraft has made it its motto to deal with its customers’ problems within 24 hours – no matter where.
OUR SUPPORT STAFF
Customer service
coordinators,
1 in Germany
1 in the USA
2
Service technicians
located in Europe
6
Service technicians
located in India
3
2 US service technicians, equipped with service vehicles, spare parts, modern tools, and measuring devices
2
Emergency spare part warehouse set-up at HQ in Lindern, Germany
1
US based service office near Philadelphia with large spare parts warehouse
1
EXPANDING TO MEET DEMANDS
IN NORTH AMERICA
Of the 1700 Kraft Curing Systems units delivered worldwide, approximately 30 % are installed in the USA, which is why the service network in North America was expanded in 2022. With two additional US technicians, equipped with service vehicles, spare parts and modern tools as well as measuring devices, all services and maintenance contracts can be successfully completed. The local service office near Philadelphia also has a large spare parts warehouse, which has been further expanded and stocked up due to the supply bottlenecks and delivery difficulties, especially for control components, during the Covid pandemic.
EFFICIENT SERVICE REQUIRES THE RIGHT TOOLS
Efficiency is not only a result of system maintenance and inspection, or the competent and dedicated performance of the service technician on site, but also of process optimisation. Service sheets or maintenance protocols on paper are thing of the past at Kraft Curing Systems. Last year, Kraft introduced service IPads that enable a more straightforward and easy report generation. This not only helps the technician, but the reports can be signed directly on the tablet and shared with the client via email or Wi-Fi.
OUR MOTTO:
„Nothing is impossible. Every problem can be
solved and there are individual and quick
solutions for all of them. First and foremost, the
client should be supported, costs and efforts
should not be a priority.“
CORE COMPETENCE OF SERVICE
The core competence of the service is reflected in the service technicians on site. Consequently, Kraft Curing Systems GmbH is not only concerned with customer satisfaction, but is also convinced that the satisfaction of its staff also plays a very important role. Kraft Curing regularly offers its employees training, further education and workshops to improve their skills. These team meetings not only help to build their respective skills, but also strengthen the team spirit to provide the best service.
„The satisfaction of our customers is our top priority. No matter what problem or suggestion the customer has, we react immediately and implement the right levers to support our customers. No matter what time of day it is, we are there for our customers. Excellent customer service is more than just answering customers’ questions and solving their problems. We always listen to our customers, and strive to implement the customer’s ideas.“
„The satisfaction of our customers is our top priority. No matter what problem Johannes Knurbein, Service Technician
Kraft Curing Systems GmbH, Germany
